Refund policy

Last updated: August 13, 2026

We want you to feel comfortable ordering a planter online. If something is unclear before purchase, contact us or use the free planter-match service.

30-day return requests

You may request a return within 30 calendar days after delivery. To be eligible, the item must be unused, unplanted, uninstalled, clean, and in substantially the same condition received, with its original packaging and all included parts. Proof of purchase is required.

Email support@restorationplanters.com with your order number, the item, the reason for the return, and photographs when the issue involves condition, fit, damage, or an incorrect item. We will reply with approval and return instructions. Do not send a return before receiving instructions; partner-fulfilled items may require a different return destination.

Return administration address: Restoration Planters, 555 NE 34th Street, Miami, FL 33137, United States.

Return shipping and fees

For an eligible preference or fit return, the customer is responsible for return shipping and safe packaging. Original shipping charges are not refundable. Restoration Planters does not charge a restocking fee on an approved eligible return.

If the item arrived damaged, materially defective, or different from what was ordered, Restoration Planters will provide a reasonable remedy at no additional shipping cost to the customer, which may be a replacement, repair, partial refund, or full refund depending on the circumstances and availability.

Items that cannot be returned

The following are not eligible for preference returns: live plants or other perishable goods; gift cards; custom-made or custom-altered products; items marked final sale before purchase; installed, planted, used, or altered items; and items returned without adequate protective packaging. This does not limit rights that cannot legally be excluded, including remedies for damaged, defective, or incorrect goods.

Damage or order problems

Inspect the shipment promptly. Contact us within 48 hours of delivery when possible if an item is damaged, defective, incomplete, or incorrect. Keep the product and all packaging until we respond, and include clear photographs of the item, packaging, shipping label, and damage. A delayed report does not automatically remove rights provided by law, but prompt notice helps us document the carrier or fulfillment claim.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within five business days after inspection. Banks and card issuers may take additional time—sometimes up to ten business days—to post a refund. Contact us if an approved refund has not appeared after that period.

Cancellations

Request a cancellation as soon as possible. We will make a good-faith effort to cancel an order before processing or fulfillment begins, but cancellation is not guaranteed after an order enters fulfillment. If it cannot be canceled, the applicable return terms will apply after delivery.